1 Acceptance of Terms
By purchasing, testing, or utilizing any services provided by IPTV Surrey ("we", "us", or "our"), you explicitly acknowledge and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website and services.
2 Service Description & Availability
IPTV Surrey offers access to digital streaming content, including live television channels and video-on-demand (VOD) entertainment over standard broadband protocols.
3 Account Activation & Credentials
Upon successful payment confirmation, your Xtream Codes API credentials and M3U playlist link are generated and dispatched to your specified email or WhatsApp contact within minutes.
- You are solely responsible for maintaining the confidentiality of your login details.
- Sharing account credentials publicly or reselling connections without authorization will lead to immediate account suspension without refund.
4 Device Connection & Concurrent Streams
You may configure your IPTV Surrey credentials across multiple supported devices (Smart TVs, Firestick, Android devices, iOS, PC). However:
- Standard subscriptions permit only one (1) simultaneous stream at any given time.
- Streaming concurrently on multiple devices under a single-screen plan will result in playback buffering or automatic line timeout.
- Multi-screen packages can be requested through our WhatsApp support team for multi-room households.
5 Internet Speed & Playback Quality
High-definition (HD) and 4K Ultra HD streaming quality requires a stable internet service provided by your local internet service provider (ISP).
- A stable connection of at least 15 Mbps is recommended for HD content.
- A connection of 30 Mbps or greater is recommended for seamless 4K broadcasts and live events.
- We cannot be held responsible for buffering caused by client-side Wi-Fi interference, unstable home routers, or ISP throttling.
6 Payments, Renewals & Currency
All subscriptions are strictly prepaid. We do not engage in recurring auto-billing, hidden surprise charges, or long-term locked contracts.
Supported payment channels include USDT (Cryptocurrency), PayPal, Western Union, MoneyGram, Remitly, and Ria. Renewals are voluntary and processed manually upon your request.
7 Refund & Replacement Policy
We offer our customers a free trial account prior to purchasing to ensure complete satisfaction with our service, picture quality, and channel selection.
If you experience technical issues within the first 7 days of purchase that our 24/7 technical team cannot resolve, you are entitled to our money-back guarantee pursuant to our Refund Policy guidelines.
8 Limitation of Liability
IPTV Surrey shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the service, including third-party application crashes, device firmware updates, or external network outages.