1 Introduction & Overview
At IPTV Surrey ("we", "our", or "us"), safeguarding your privacy is one of our fundamental priorities. This Privacy Policy details the types of personal data we collect, how it is handled, and the strict technical measures we implement to protect your information when utilizing our website and streaming services.
2 Information We Collect
We only collect the minimal amount of information necessary to set up, activate, and manage your subscription account effectively:
- Contact Details: Your email address or WhatsApp phone number, solely required to deliver your subscription credentials and setup guides.
- Device Details: Device type or application MAC address (if provided voluntarily by you for manual activation on Smart TVs or MAG boxes).
- Order Records: Transaction reference numbers and subscription duration for license renewals and customer verification.
3 How We Use Your Information
Your personal information is handled strictly for service delivery purposes. Specifically, we utilize your data to:
- Generate and issue your playlist links and Xtream Codes API credentials.
- Provide rapid technical support and troubleshooting assistance via WhatsApp.
- Send manual renewal reminders prior to subscription expiration upon request.
- Protect our routing nodes from malicious traffic, server abuse, or unauthorized brute-force attempts.
4 Strict No-Logs & External Stream Delivery
Our streaming nodes operate on encrypted transmission channels[cite: 13]. We believe what you stream on your personal screens is entirely your private business[cite: 13].
Third-Party Content Disclaimer: IPTV Surrey does not host, store, manage, or broadcast any media files or live streams on its own servers. All streams, channels, and video-on-demand assets are indexed and provided entirely by independent, external third-party providers. We act solely as a technical intermediary routing connections.
5 Payment Data Security
We prioritize industry-standard encryption protocols across all transaction channels.
- All transactions are processed externally through encrypted, secure gateways including USDT (Cryptocurrency), PayPal, Western Union, MoneyGram, Remitly, and Ria.
- We never store, see, or process sensitive financial data such as credit card numbers or banking passwords on our local databases.
6 Cookies & Anonymous Analytics
Our website uses minimal, essential cookies solely to ensure swift page loading, responsive layout rendering, and session stability. We do not use intrusive third-party cross-site trackers or sell tracking profiles to advertisement networks.
7 Third-Party Disclosure
We enforce a strict confidentiality rule: we do not sell, trade, rent, or lease your personal information to third parties or marketing brokers under any circumstances.
8 Your Data Rights & Deletion
You maintain full control over your personal records. You may request the permanent deletion of your account credentials, contact phone number, and conversation logs from our records at any point by messaging our support desk.